It make me chuckle!
Mondays are usually the worst, closely followed by Friday afternoons, and generally all lunchtimes? What am I on about now? Why phone activity of course?
Mondays are bad for obvious reasons, obvious? Easy it's generally one of a couple of reasons, either a bloke has spent all weekend in the company of women (wife) and now just needs to talk to a chap (any chap) about mota's (or any bloke thing) to to get his head right again! Or another bloke has been fiddling with his mota where he should have left well alone (or got someone with the right sized spanner,screwdriver,hammer to have a go) and has now to ring someone like us to admit as such and ask for the bits to put it right!
Lunchtimes are bad because everyone and his dog wants to call us in their lunchbreak on the 'work's' phonebill and chat for 59 minutes while their boss is out wineing and dining the secretary.
Friday afternoons are bad because everyone is this slack country finishes early on a Friday bar us poor retailers and suddenly decides they need a spark plug, a 1/4 bolt, and a thermostat gasket for their Herald for the weekend (when it's clearly to late!).
Another thing that brings a smile to us here is how large an organisation people percieve us as being?
'Can I speak to someone in accounts?' that'll be Eve and she's only in on Mondays/Fridays.
'Can I speak to someone in your technical department?' that'll be David and he's close to escaping in his crusty old Herald on some made up local collection/delivery, because its Monday/lunchtime/Friday afternoon and there's a curious vague expression come over him all of a sudden!
'Can I speak to someone in good's in, or despatch, or surcharge return, or, or?' that'll be Phill and he's busy fielding call's for our 'technical department'!
In other words we are not some large multi national, there's generally only about 5 of us here at any one time, not 50 like others! Things are not helped by certain large Triumph clubs, and certain other traders directing punters with anything that hints at a technical enquiry with no percieved sale at the end of it to us! We always seem to be at the end of the line for the poor waifes and straifes with a half difficult technical conundrum who have been sold something by somebody else that dosn't fit/work. Not that I'm moaning, much!
PS We are thinking of closing earlier on a Friday!
Mondays are bad for obvious reasons, obvious? Easy it's generally one of a couple of reasons, either a bloke has spent all weekend in the company of women (wife) and now just needs to talk to a chap (any chap) about mota's (or any bloke thing) to to get his head right again! Or another bloke has been fiddling with his mota where he should have left well alone (or got someone with the right sized spanner,screwdriver,hammer to have a go) and has now to ring someone like us to admit as such and ask for the bits to put it right!
Lunchtimes are bad because everyone and his dog wants to call us in their lunchbreak on the 'work's' phonebill and chat for 59 minutes while their boss is out wineing and dining the secretary.
Friday afternoons are bad because everyone is this slack country finishes early on a Friday bar us poor retailers and suddenly decides they need a spark plug, a 1/4 bolt, and a thermostat gasket for their Herald for the weekend (when it's clearly to late!).
Another thing that brings a smile to us here is how large an organisation people percieve us as being?
'Can I speak to someone in accounts?' that'll be Eve and she's only in on Mondays/Fridays.
'Can I speak to someone in your technical department?' that'll be David and he's close to escaping in his crusty old Herald on some made up local collection/delivery, because its Monday/lunchtime/Friday afternoon and there's a curious vague expression come over him all of a sudden!
'Can I speak to someone in good's in, or despatch, or surcharge return, or, or?' that'll be Phill and he's busy fielding call's for our 'technical department'!
In other words we are not some large multi national, there's generally only about 5 of us here at any one time, not 50 like others! Things are not helped by certain large Triumph clubs, and certain other traders directing punters with anything that hints at a technical enquiry with no percieved sale at the end of it to us! We always seem to be at the end of the line for the poor waifes and straifes with a half difficult technical conundrum who have been sold something by somebody else that dosn't fit/work. Not that I'm moaning, much!
PS We are thinking of closing earlier on a Friday!
posted by David Pearson at
7:28 am
3 Comments:
You just need a recorded message that says "Why not try the following Triumph Clubs for your technical questions and list the numbers" perhaps there's a niche for a pay as you go Triumph guru service at 50p a minute! Or maybe just say go to one of the open internet forums and have a chat there, of course that wouldn't be the bigger club though :-)
I favour having you hard wired to a mobile phone so you can be on call 24/7
I'll hard wire you to something in a minute!
Promises promises :-)
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